How White Cloud Prevents E-Cig Sales to Minors

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As the Food and Drug Administration continues to encourage e-cigarette companies to do their part to eliminate the sale of vaping products to minors, White Cloud is proud to say that we have been leading the crusade to keep e-cigs out of the hands of youth for years. We take our commitment to only market and sell to adults very seriously, which is why we have implemented industry-leading age verification policies for our online store.

E-Cig Age Restriction Laws in the U.S.

As of August of 2016, electronic cigarettes were categorized under FDA’s Federal Rules for Tobacco Retailers. This ruling placed e-cigs in the same realm of traditional cigarettes, thus requiring retailers to check photo ID of everyone under the age of 27, only sell e-cigarettes to customers aged 18 and older, and prohibiting retailers from selling e-cigs in vending machines or giving away free samples. There are 44 states that have already passed some version of tobacco-related age restriction legislation. Although some have existed since 2010, state e-cig laws greatly vary in language and enforcement. For example, a study from the University of North Carolina at Chapel Hill found that 90 percent of e-cig vendors in NC are ignoring age verification requirements.

White Cloud’s Age Verification History

White Cloud has been a forerunner in preventing the sales of e-cigs to minors long before it became illegal. When we first started selling e-cigs in shopping malls, all of our mall kiosks displayed a large “We Card” sign, and ever since, we have maintained a very strict policy requiring customers to present identification before making a purchase. The anonymity of the Internet presents many challenges in the age verification process, so in early 2014 White Cloud teamed up with experts at LexisNexis to stick with our policy of protecting minors and preventing identity fraud.

View a PDF of our age verification process

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View the text version of our age verification process

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How White Cloud’s Age Verification Process Works

LexisNexis holds a database of 34 billion public records, including government issued IDs. After a customer finishes placing their order, the information provided is checked against the LexisNexis system. If LexisNexis cannot confirm the customer’s age based off of records in its database, the order is flagged and an email is sent to the customer requesting proof of age. To proceed with the order, the customer must send us a photocopy of a state-issued ID or provide a previous address legally associated with their name as proof of residence. If these criteria are not met, the order is then canceled and refunded for the full amount.

How Effective is White Cloud’s Age Verification Process?

LexisNexis has processed more than 50 million age verification requests over the past decade, so its reputation is well regarded within the world of e-commerce. Since partnering with them, we are proud of our report card:

Age Verification

How White Cloud's age verification for buying e-cigs system works
Here's a summary of the stats shown in the above graph:
  • Of all rejected orders, 13 percent owned up to being underage. One young person even called us to apologize for violating our policies!
  • About 40 percent of rejected orders were due to lack of response for ID. We’ve gotten calls from parents who found out through our age verification system that their children were trying to purchase e-cigs using the parents’ identities.
  • Our customer service agents aggressively follow up on suspicious orders. One young person who was denied purchase through our system informed us that they would ask their parents to buy e-cigs for them. We immediately flagged the address in our system to make sure that didn’t happen.
  • Of the 43 percent of customers who outright refused to submit ID, an alarming number informed us that they would instead purchase e-cigs at a store that didn’t ask for proof of age. This is disconcerting because it means that local laws are not being enforced, which means many minors still have access to e-cigs.

White Cloud believes that building a respectable e-cig industry means taking a stand against the sale of nicotine products to minors. The U.S. still has very lenient legislation regarding e-cigs compared to most of Europe, but stricter regulations are no doubt on the way. We hope our competition will follow our example in keeping e-cigs away from young people so we can focus on our mission of providing safe alternatives to tobacco for adults.