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First-Rate, Same-Day Shipping
Orders placed before 4pm ET, Monday to Friday, are shipped the same day. For USPS customers, orders must be placed before 4pm ET, Monday to Friday to ship same day. All packages are shipped from Florida.
Please Note: Some international orders may not ship same day. Orders placed during sales and holidays may not ship the same day.
Domestic Shipping
In addition to making sure you receive your order as quickly as possible, we offer competitively priced shipping services through both UPS and FedEx, and Economy options.
We’re proud to offer a range of shipping options to meet any demand, and any budget.
Plus, thanks to a partnership with UPS, you have the option to get 2-Day Express shipping for $9.95.
- Priority (2-5 Days) - $7.50
- Ground (2-7 Business Days) - $7.95
- 2-Day (1-2 Business Days) - $9.95
- Overnight Delivery - Based upon ZIP code at checkout
- Saturday Delivery - Based upon ZIP code at checkout
View the UPS Terms & Conditions >
UPS My Choice
Make home delivery fast and easy with UPS My Choice! Avoid the hassle of missed and misscheduled packages with this great program from UPS.
Get delivery alerts, rescheduling and rerouting services as well confirmed delivery windows and UPS world renowned fast shipping services.
SIGN UP FOR UPS MY CHOICEOvernight and Saturday Shipping
We even offer options for overnight and Saturday delivery. Your total shipping amount will be determined using the delivery ZIP code.
Please choose "Air Service with Saturday" during checkout. This service costs $15.00 extra and is automatically added to the cost that is quoted.
Note: Saturday Delivery is only available when the option appears in the menu.
International Shipping
Whenever possible, White Cloud offers same-day shipping for international orders placed before 4pm ET, Monday through Friday. If an order cannot be shipped same day, we will ship it promptly the next business day. Your International shipping options are:
- DHL International - price based on location - ships same day by 4pm ET, M-F - estimated transit time 3-5 days
- UPS International - price based on location - ships same day by 4pm ET, M-F - estimated transit time 3-5 days
- Economy Post - ships same day by 4pm ET M-F - estimated transit time 10-30 days
Customs, Duties and Importation
Please note duties and import taxes are not included in the shipping rates at checkout. The buyer is responsible for all customs fees, import tariffs, and taxes, which may result in multiple charges.
If your order is seized in your country, we cannot refund payment. Packages returned due to non-payment or refusal of delivery will not be refunded.
First Time Buyers
Your first order may not ship the same day due to our order verification process. You will be contacted by email should we need further details to verify your order.
Note: This applies to both domestic and international customers.
Military Addresses
YES we ship to APO, FPO and DPO military addresses, and it's always free. White Cloud thanks you for your service. We support our troops! Within the billing information section, please enter the billing address that matches your credit card. If your billing address is a military address, select United States as the country and AA, AE, or AP for the state.
To get free shipping to your military address: please add a shipping address and choose the country as United States in the drop down menu (DO NOT CLICK "default" for the shipping address when checking out). Choose AA, AE, or AP in the drop down menu for the state.
California Customers
With the introduction of proposition 65 into California law, we are only allowed to ship to the billing address on your account. The billing address and shipping address on your White Cloud accounts must be exactly the same).
Additionally, the card used to make the purchase must have a billing address on the card which matches exactly to the billing/shipping address on you White Cloud account. If there is any discrepancy (even a small one – for example, an abbreviation such as ST. on one set of information and the word Street fully spelled out on another) between these addresses it may prevent us from shipping the parcel out in order to stay in compliance with California law.
Texas and New York Customers
These states require an adult signature upon delivery for all shipments containing electronic cigarettes and e-liquids.
Utah Customers
Due to regulations enacted in 2016 from the ratification of HB 415 in the Utah legislature, it became illegal to purchase directly from an online retailer of e-cig products for citizens of Utah.
Shipping Questions? Contact Us:
9am to 5pm, ET Mon-Fri
800-491-CIGS (2447)
727-230-0258
Visit Our Contact Page
