WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Privacy Policy For White Cloud

We at White Cloud Electronic Cigarettes and Lead by Sales, LLC (collectively, "White Cloud," "we," and "us") know how important it is to you to know how your personal information is collected, used, and shared. We take your privacy very seriously, so please continue reading this privacy policy to understand the steps we take to ensure your data is secure.

What Does this Privacy Policy Cover?

This Privacy Policy covers our treatment of information and data that we gather when you are accessing our website, or when you contact us through another method. We gather different types of information, including individually identifiable data ("Personal Information") from our users, as explained in greater detail below.

What Information Do We Collect?

Voluntarily Provided Information

When you register for our site, place an order, communicate with our customer service team, subscribe to our newsletter, respond to a survey, or fill out a form on our website, you are voluntarily giving us information that we collect. That information may include, but is not limited to: name, physical address, email address, IP address, phone number, and credit card information. There are also instances where we will record information regarding location, purchase history, and other demographic-based data. By giving us this information, you consent to this information being collected, used, disclosed, and transferred to the United States and stored by us, as outlined in our Terms of Use and within this Privacy Policy.

Automatically Collected Information

When you visit our website and browse throughout our products, we may automatically collect information about your visit to the website. This information may include your IP address, your operating system, your browser ID, your browsing activity, and other information that may provide information on how you interacted with our website. We may collect this information as a part of log files, as well as through the use of cookies. Our cookie use is discussed more below in the Cookies and Other Technologies section.

Information Collected from Your Website Use

We may receive information about how and when you access and use our website, and store that information in log files or other types of files associated with your account. This information may include data like your IP address, time, date, browser used, and actions you've taken on the website. This type of information is used to improve our website for both you and all of our users.

Information Collected from Cookies

White Cloud Electronic Cigarettes and its third-party partners may use various technologies to collect and store information when you use our website, and this may include using cookies, pixels, or web beacons, to analyze data, optimize our website, track user movement across the website, and gather demographic information about our website visitors and White Cloud customers as a whole. Users can control the use of cookies through their individual browser. We may partner with trusted third parties to manage or serve our advertising on other sites. Our third party partners may use cookies or similar tracking technologies to provide you advertising or related content based on your browsing history and interests. If you wish to opt out of all interest-based advertising, visit preferences-mgr.truste.com (if located in a EU nation, visit youronlinechoices.eu).

Please note that even if you use the tools mentioned above, you may still receive generic ads. For additional information about our website's use of cookies and other tracking technologies, as well as information on how to opt out of the use of cookies, please refer to the Cookies and Other Technologies section below.

What Do We Use Your Information For?

Any of the information we collect may be used in the following ways:

  • To administer our website, including troubleshooting, data analysis, and testing.
  • To improve our website's user experience and ensure that content is presented in the most effective way for you and your device.
  • To analyze customer use of our website for trends, marketing, and advertising purposes.
  • To provide award-winning customer service to you, the customer, by utilizing data to more effectively respond to your customer service requests and support your needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express intent of delivering the purchased product(s) requested by the customer.
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. Note: if at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey, or other site feature.

How Do We Share and Disclose Information to Third Parties?

Vendors and other service providers: we may share your information with third party vendors and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk software providers (e.g. ZenDesk), CRM service providers (e.g., HubSpot), email service providers (e.g., HubSpot) and others.

How Do We Protect Your Information?

We use the appropriate technical, organizational, and administrative security measures to protect any information we hold in our records. This level of protection keeps data secure from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. These security measures include password protected directories and databases that are designed to safeguard your information or SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely. All supplied sensitive/credit information is transmitted via SSL technology and encrypted into our payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Your White Cloud account is protected by a user-created password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately, and limiting access to your computer, device, or browser by taking the necessary steps to secure your account. After a transaction, your private information (credit cards) will not be stored on our servers.

Cookies and other Tracking Technologies

Our website uses cookies (small files containing a string of characters that are stored on your computer) and other similar tracking technologies (like web beacons, tags and scripts) to uniquely identify your browser and gather information about how you interact with our Website. We use this information for the following purposes:

  • Assisting you in navigation and improving user experience.
  • Assisting in registration, login, and ability to provide feedback.
  • Analyzing your use of our Website.
  • Assisting with our promotional and marketing efforts (including behavioral advertising).

Our website utilizes Google Analytics, Google's web analysis tool, to gain a better understanding of your use of our Website. Google Analytics collects information including, but not limited to, what pages a user visits, how often they visit our Website, and what sites they used prior to visiting our Website. Google takes this data and analyzes it to present us with reports that give details to user use of our Website. Google may use the data collected on the website to contextualize and personalize the ads of its own advertising network. Google Analytics Terms of Use and the Google Privacy Policy restrict the use and ability to share information about your visits to the website. Google offers an opt-out mechanism for the web available here.

How to Disable Cookies

You are able to activate, or later de-activate, the use of cookie tracking through functions built into your preferred web browser. Continue reading to find out more about how to control cookie settings at the browser level.

Firefox - Click here to learn more about "Private Browsing" settings and managing cookie settings.

Chrome - Click here to learn more about "Incognito" browsing and managing cookie settings.

Internet Explorer - Click here to learn more about "InPrivate" browsing and managing cookie setting.

Safari - Click here to learn more about "Private Browsing" and managing cookie settings.

If you'd like to learn more about cookies, including how to control, disable, or delete them, please visit www.aboutcookies.org for additional information.

View cookies

Cookies Category: Essential (13)

Essential cookies are necessary to provide you with services available through our website and to use some of its features, such as access to secure areas and to retain your cart items. Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our website functions. You can block or delete them by changing your browser settings, as described under the heading Cookies and Other Technologies > "How to Disable Cookies" above.

Cookie Name Description
__cfduid (x6)

Provider: HubSpot.com, Zopim.com

Purpose: Used by the content network, Cloudflare, to identify trusted web traffic.

Frontend (x2)

Provider: whitecloudelectroniccigarettes.com

Purpose: Webserver

_wcec

Provider: whitecloudelectroniccigarettes.com

Purpose: Stores user response to White Cloud's cookie consent diaplog box

ZD-buid

Provider: whitecloudelectroniccigarettes.com

Purpose: HTML Local Storage

ZD-currentTime

Provider: whitecloudelectroniccigarettes.com

Purpose: HTML Local Storage

ZD-suid

Provider: whitecloudelectroniccigarettes.com

Purpose: HTML Local Storage

Cookies Category: Functionality (14)

Functionality cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Cookie Name Description
_zlcid

Provider: whitecloudelectroniccigarettes.com

Purpose: Live Chat

_zlcstore

Provider: whitecloudelectroniccigarettes.com

Purpose: Live Chat

AWSLAB (12)

Provider: zopim.com

Purpose: Live Chat service stability

Cookies Category: Analytics (7)

Analytics cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites and application for you in order to enhance your experience.

Scroll right to see full table
Cookie Name Description
_dc_gtm_UA-#

Provider: whitecloudelectroniccigarettes.com

Purpose: Used by Google Tag Manager to control the loading of a Google Analytics script tag.

_ga

Provider: whitecloudelectroniccigarettes.com

Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat

Provider: whitecloudelectroniccigarettes.com

Purpose: Used by Google Analytics to throttle request rate.

_gid

Provider: whitecloudelectroniccigarettes.com

Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

first_site_visit

Provider: whitecloudelectroniccigarettes.com

Purpose: Registers a unique ID that is used to generate statistical data on visitor to the website.

return_visitor

Provider: whitecloudelectroniccigarettes.com

Purpose: Registers a unique ID that is used to generate statistical data on visitor to the website.

return_visitor_check

Provider: whitecloudelectroniccigarettes.com

Purpose: Registers a unique ID that is used to generate statistical data on visitor to the website.

Cookies Category: Marketing (14)

Marketing cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites and application for you in order to enhance your experience.

Scroll right to see full table
Cookie Name Description
__hssc

Provider: whitecloudelectroniccigarettes.com

Purpose: Collects anonymous statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.

__hssrc

Provider: whitecloudelectroniccigarettes.com

Purpose: Collects anonymous statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.

__hstc

Provider: whitecloudelectroniccigarettes.com

Purpose: Collects anonymous statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.

__ptq.gif

Provider: hubspot.com

Purpose: Sends data to the marketing platform Hubspot about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

__zlcmid

Provider: whitecloudelectroniccigarettes.com

Purpose: Preserves users states across page requests.

cookietest3

Provider: sitescout.com

Purpose: Targeted advertising

r/collect

Provider: doubleclick.net

Purpose: Targeted advertising

hsfirstvisit

Provider: whitecloudelectroniccigarettes.com

Purpose: Used by the marketing platform Hubspot to determine if it is the users' first visit to the website.

hubspotutk

Provider: whitecloudelectroniccigarettes.com

Purpose: Keeps track of a visitor's identity. This cookie is passed to the marketing platform, HubSpot, on form submission and used when de-duplicating contacts.

PREF

Provider: youtube.com

Purpose: Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

ssi

Provider: sitescout.com

Purpose: Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

VISITOR_INFO1_LIVE

Provider: youtube.com

Purpose: Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

YSC

Provider: youtube.com

Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

zte#

Provider: whitecloudelectroniccigarettes.com

Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

_omappvp

Provider: Optinmonster

Purpose: Used for determining new vs. returning visitors.

_omappvps

Provider: Optinmonster

Purpose: used to determine when a new visitor becomes a returning visitor.

Your Privacy Rights

What Choices Do I Have?

You can always opt to not disclose information to us, but keep in mind some information may be needed to create an account with us or to take advantage of some of our features.

Cookies

You can adjust your browser settings to disable cookies. In addition, if you are in the EU and have previously accepted our cookie policy you can simply clear your browser cookies from this domain and reload the page. The compliance alert will be shown at the bottom of the page - click Accept.

Browser Controls

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

Marketing Communications

You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the marketing email communications we send. Click the "Update your email preferences" link available in the footer of any email, or fill out this Web Form directly.

If you make a purchase, we will still send you non-promotional communications, like purchase confirmation, shipping confirmation or related emails.

How Can I Update and Access My Information?

If you would like to access, review, update, rectify, and delete any personal information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can contact customer service here.

Our team will examine your request and respond to you as quickly as possible!

Please note that we may still use any aggregated and de-identified personal information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

California residents are entitled to ask us for a notice identifying the categories of personal information that we share with our affiliates and/or third parties for marketing purposes, to request contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to:

PO Box 1194
Tarpon Springs, FL 34688
United States

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.whitecloudelectroniccigarettes.com/terms-conditions.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 5/24/2018.

Contacting Us

If you have any questions regarding this privacy policy you may contact us using the information below.

www.whitecloudelectroniccigarettes.com

PO Box 1194
Tarpon Springs, Fl 34688
United States

Contact Us
727-230-0258

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:

  • Federal Trade Commission Fair Information Practices
  • California Online Privacy Protection Act
  • Children's Online Privacy Protection Act
  • Privacy Alliance
  • Controlling the Assault of Non-Solicited Pornography and Marketing Act
  • Trust Guard Privacy Requirements
  • The EU General Data Protection Regulation (GDPR)

Please wait...