FAQ & VIDEO TUTORIALS E-Cig questions? We have answers! Read all you need to know in our e-cig FAQ pages, or click to watch video tutorials. WATCH TUTORIALS NOW Search FAQS: Search FAQs Online Ordering Why do you run out of stock? Do you save my credit card information? I forgot my password, how do I retrieve it? How do I add a gift card to my account? How do I edit my cart? Why doesn't my coupon code work? How many coupons can I use on an order? How do I change the quantity of an item in my cart? How do I delete an item in my cart? How do I see a previous order? I tried the lost password link and I still can't log in, or I never got an email with the token. How do I cancel my order? How our charges appear on your account statements? How do I find my shopping cart? How can I re-order my usual items easily? I'm trying to check out but I keep getting an error. Do you take checks, PayPal, or money orders?