You are unable to cancel the order directly from your account so please contact us immediately. Once an order is placed, the order will transfer to our shipping software immediately.
If it has not left our warehouse yet, you may still be able to cancel it.
Please email us by using our contact form or contact us by phone at 800-491-CIGS to cancel your order. We are available Monday-Friday from 9am to 5pm ET. If it is beyond our office hours, please use the contact form or leave a voice mail. We check all voice mail and emails before shipping any orders.
Please also provide us the reason for cancellation and we will be happy to assist you further!