You may return cartridges that are sealed and unopened. We cannot accept cartridges for return that are opened or unsealed. Please note if the pouch’s primary seal has been opened, even slightly, we cannot accept returns.
Because of our stringent safety precautions, unsealed packages cannot be returned.
If you are not sure which cartridge, flavor or strength level is best for you, please purchase single cartridges to try several different strength/flavors.
Should you need to exchange any unopened cartridges, we recommend contacting us first for an RMA# for expedited processing of your request. We'll confirm the receipt of your shipment and offer the status on your replacements.
how to choose the correct nicotine strength.