Button Activated Cirrus 3X Battery FAQ:

Q: Will the Battery arrive charged and activated?   

A: Batteries will all arrive charged but deactivated, press the button five times quickly to activate the battery. 

Q: How do I activate my battery?      

A: Pressing the button five times quickly will activate your battery, you will see the light flash three times, and then your battery is active.

Q: Do I have to press the button the entire time I'm inhaling?  

A: Yes, in order for the battery to produce vapor, the button must be pressed down the entire time you're inhaling.

Q: How long will my battery produce vapor when the button is pressed?

A: Keeping the button pressed down will continue to heat the coil/whiskers until 10-15 seconds has passed. After 10-15 seconds with the button pressed, the heating element will turn off. Release the button and press it again to continue using the battery.

Q: How do I deactivate my battery?  

A: Like with activating the battery, press the button another five times, quickly, and your battery will be deactivated. The light will flash three times, confirming your battery is deactivated.

Q: When do I know it's time to charge my battery? 

A: Once your battery's charge is depleted, the light will flash 15 times, indicating it's time to charge your battery.

Q: Do I have to deactivate my battery before placing it on the charger?    

A: We always recommend deactivating your battery while not in use; not only does this prevent your battery from being accidentally engaged, it will also improve the life of your battery. But the battery will take a charge whether it's activated or deactivated.

Q: What happens when I place my battery on the charger?

A: The light on your battery will flash five times, and then remain on until the battery is fully charged. When the light turns off you know your battery is ready to use. If there are no lights at all when you place it on the charger, the battery should remain on the charger for 2 hours, then check again and the lights should be on, once the light turns off the battery is fully charged.

Q: Will this battery work with my current White Cloud Products?   

A: The Button Activated Cirrus 3X battery works with all ClearDraw cartridges, ChargeBolt and Squid chargers.

Button Activated Cirrus 3X Battery Troubleshooting tips:

1. Nothing happens when I press the button.

Most likely the battery is deactivated; press the button five times quickly to activate the battery. Pressing the button needs to be done quickly and in succession 1 2 3 4 5 and not 1….2….3….4….5, or a pattern like 1 2 3……4 5.

 2. Each time I press the button the light just flashes and the battery doesn't produce vapor.

If the light flashes immediately after pressing the button, this indicates the battery requires a charge. Place the battery on your charger, the light should then turn on; keep the battery on the charger until the LED light turns off, then your battery should be ready use.

3. I put my battery on the charger and nothing happened.

If the light doesn't turn on when you put the battery on the charger, leave it on the charger for two hours. Then the light should turn on and the battery should remain on the charger until the light turns off, to ensure a full charge.

4. None of these tips worked, what should I do now?

Contact our Customer Service team by following this link. They will be happy to help you Monday to Friday, from 9am to 5pm ET.

Battery Specs:

Length: 3 1/8" (7.8 cm)

Diameter: 3/8" (1 cm)

Weight: 11.6 grams

Battery Type: LiPo

Battery Life: 10-12 hours (600 puffs)

Charge Time: 120 minutes

Finish Options: Brushed Metal

Compatible Cartridges: ClearDraw, ClearDraw2, ClearDraw MAX and Mini Tanks

Warranty: 2 Years

Maintenance: See our maintenance tips