1. Most errors are due to the billing information on your account not matching the credit card you are using. Be sure that your billing information is entered correctly, all fields are filled in, and that this information matches the credit card being used exactly.
  2. Check your phone number and remove any unnecessary characters.
  3. Check your address for unnecessary characters and remove them. Do not use "-" "/" or any other strange characters in any part of your phone number, billing or shipping addresses.
  4. Check to ensure that your CVV code (the 3 numbers on the back of your card) matches the card you are using.
  5. Call your credit card company to be sure your available balance or purchase limit is high enough to cover your purchase.
  6. Large international purchases may not be approved. Please email Customer Service for additional assistance.
  7. Repeated attempts (2 or more) may block your card from allowing further purchases. This is a security feature used by your credit card company to avoid fraudulent transactions. Please call your credit card company to let them know that you are trying to use your card, and that you have been having trouble. They may be able to remove any blocks immediately.
  8. If your card returns a decline, please do not use the same card again. When your credit card company declines a purchase, they automatically put a hold on those funds. We do not process any transactions that have been declined or produce an error, therefore the charge will not be sent to your credit card. This hold will drop off your account within the time frame set by your credit card agreement, usually 1-3 business days, however please call your credit card company for their policy. We cannot take "holds" off your card; this can only be done by your bank.
  9. If you check your bank account and you see a charge but have not received an order confirmation or you see a charge to your bank account but received an error while submitting your order please do not place the order again.  Contact customer service as soon as possible.
  10. For any other problems, please contact Customer Service for additional assistance.

 

As a reminder please do not send credit information via Live Chat, Email, or Fax. Please see our Terms and Conditions for more information.