FAQ & VIDEO TUTORIALS

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White Cloud Knowledge Center

Special Announcements
Button Activated Cirrus 3X Battery
ZFG Rechargeable FAQ
Cirrus FOB FAQ
White Cloud Recycle Program
White Cloud Earns Recycling Award from the Florida DEP

Rewards Program
White Cloud Rewards Program FAQs
Refer a Friend
How to Share a FaceBook Post

ClearDraw Cartridges
What percentage of nicotine is in each strength?
What are the differences between ClearDraw, ClearDraw2 and ClearDraw MAX?
How can I tell if my cartridge is depleted?
What are the benefits of high nicotine strengths?
I hear a popping sound, is that normal?
More... See all 16 articles

Product Technology
Why does the color of my flavor change?
CIRRUS RECHARGEABLE USER MANUAL:
How do I choose the correct nicotine strength for my White Cloud product?
What does throat hit mean?
What is a safe temperature to store my cartridges or Flings?
More... See all 6 articles

The Fling Disposable E-Cig
Fling Original Vs. Cartridges - What's the difference?
Can I exchange my Flings?

Warranty and Defective Products
What is my warranty?
What is your defect guarantee?
Why are my cartridges or Flings not lasting?
What causes my battery to be defective?
My battery/charger doesn't work, what do I do?
More... See all 6 articles

Shipping
Why didn't I get my order quickly?
Do you ship discreetly?
Notice to Texas Customers.
Notice to California Customers
Notice to Utah Customers
More... See all 12 articles

Online Ordering
Why do you run out of stock?
Do you save my credit card information?
I forgot my password, how do I retrieve it?
How do I add a gift card to my account?
How do I edit my cart?
More... See all 17 articles

Order Subscriptions
Creating an Order Subscription
How to use Discounts Codes and Rewards Points in a Subscription Order.

Product Information
Will I save money and lower my cost?
How can I boost my battery life?
How do I clean my batteries?
Should I buy disposable or rechargeable?
Does White Cloud offer flavors(e-liquid) in bulk bottles?
More... See all 16 articles

Customer Service
I need advice or help on making the switch to ecigs
Retail locations selling White Cloud products
White Cloud Nicotine Strength Titles
What is your return policy?
When are you available to help me, what are your hours?

Health and Safety
Can you use e-cigarettes in Airports or on a plane?
Are they FDA approved?
Is the nicotine found in e-liquid harmful, or can I overdose?
Why do I feel sick, like a cold or flu, when I use e-cigarettes?
I have food allergies. Can I use e-cigarettes?
More... See all 17 articles

Coupons and Gift Cards
Why doesn't my coupon code work?
When will I receive a coupon or special?
How do I check my gift card balance?

Special Announcements
Button Activated Cirrus 3X Battery
ZFG Rechargeable FAQ
Cirrus FOB FAQ
White Cloud Recycle Program
White Cloud Earns Recycling Award from the Florida DEP

Rewards Program
White Cloud Rewards Program FAQs
Refer a Friend
How to Share a FaceBook Post

ClearDraw Cartridges
What percentage of nicotine is in each strength?
What are the differences between ClearDraw, ClearDraw2 and ClearDraw MAX?
How can I tell if my cartridge is depleted?
What are the benefits of high nicotine strengths?
I hear a popping sound, is that normal?
How do I try a different flavor or strength?
Why does the flavor seem to be different than before?
Do White Cloud Electronic Cigarettes have nicotine?
What do the abbreviations on the ClearDraw cartridges mean?
Can I refill my White Cloud ClearDraw Cartridges?
What makes my cartridge defective?
I'm not getting any vapor from my cartridge or I have problems with my cartridge. Why?
I bought the wrong cartridges, can I return them?
How do I know when to replace or change my cartridge?
How long will one cartridge last?
Why does my flavor fade?

Product Technology
Why does the color of my flavor change?
CIRRUS RECHARGEABLE USER MANUAL:
How do I choose the correct nicotine strength for my White Cloud product?
What does throat hit mean?
What is a safe temperature to store my cartridges or Flings?
Using our Refillable Mini Tanks

The Fling Disposable E-Cig
Fling Original Vs. Cartridges - What's the difference?
Can I exchange my Flings?

Warranty and Defective Products
What is my warranty?
What is your defect guarantee?
Why are my cartridges or Flings not lasting?
What causes my battery to be defective?
My battery/charger doesn't work, what do I do?
Can I have my warranty items replaced at one of your retail locations?

Shipping
Why didn't I get my order quickly?
Do you ship discreetly?
Notice to Texas Customers.
Notice to California Customers
Notice to Utah Customers
How do I ship an order to someone else, or how do I ship a gift?
How do I track my order?
How long does it take for my package to arrive?
Can I ship to a military address?
Do you ship internationally?
What shipping options do you offer?
I'm traveling and need to place an order, can you still ship to me?

Online Ordering
Why do you run out of stock?
Do you save my credit card information?
I forgot my password, how do I retrieve it?
How do I add a gift card to my account?
How do I edit my cart?
Why doesn't my coupon code work?
How many coupons can I use on an order?
How do I change the quantity of an item in my cart?
How do I delete an item in my cart?
How do I see a previous order?
I tried the lost password link and I still can't log in, or I never got an email with the token.
How do I cancel my order?
How our charges appear on your account statements?
How do I find my shopping cart?
How can I re-order my usual items easily?
I'm trying to check out but I keep getting an error.
Do you take checks, PayPal, or money orders?

Order Subscriptions
Creating an Order Subscription
How to use Discounts Codes and Rewards Points in a Subscription Order.

Product Information
Will I save money and lower my cost?
How can I boost my battery life?
How do I clean my batteries?
Should I buy disposable or rechargeable?
Does White Cloud offer flavors(e-liquid) in bulk bottles?
At what temperature does the e-liquid vaporize?
Do you have a comparison chart for your batteries?
Do you have a free product offer?
I want to try your product before I buy, do you offer anything disposable or a free trial?
How long do the batteries last?
What is the size or weight of the battery?
What is the difference between the Cirrus and your competitors?
Do I need to turn my E-cigarette on and off?
Can I leave a battery on the charger overnight?
Do you carry nicotine free flavors?
White Cloud Terminology Glossary

Customer Service
I need advice or help on making the switch to ecigs
Retail locations selling White Cloud products
White Cloud Nicotine Strength Titles
What is your return policy?
When are you available to help me, what are your hours?

Health and Safety
Can you use e-cigarettes in Airports or on a plane?
Are they FDA approved?
Is the nicotine found in e-liquid harmful, or can I overdose?
Why do I feel sick, like a cold or flu, when I use e-cigarettes?
I have food allergies. Can I use e-cigarettes?
Do the cartridges or Flings have sugar?
Do your products contain BPA or Diacetyl (DAPOR)?
E-cig Studies & Evidence-based Research
Are White Cloud Cigarettes for everyone?
What is the "smoke" released by inhaling and exhaling White Cloud E-Cigarettes?
Are e-cigarettes fake?
Will White Cloud Cigarettes help me quit smoking?
Are White Cloud products safe?
Why smoke an e-cigarette? What are they made for?
Do White Cloud Electronic Cigarettes have nicotine?
Are e-cigs less addictive than tobacco?
What is a safe temperature to store my e-cigs / Flings?

Coupons and Gift Cards
Why doesn't my coupon code work?
When will I receive a coupon or special?
How do I check my gift card balance?

VIDEO TUTORIALS

There’s no better way to learn about e-cigs than to see them in action. Watch these short videos to see how e-cigs work, and how to maximize your vaping experience.

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