White Cloud Electronic Cigarettes - About Us
White Cloud Electronic Cigarettes is the premiere electronic cigarette on the market. We pride ourselves on having exceptionally high quality products. Many of our resources are dedicated to research and development. In turn, we have a low product failure rate and our batteries and cartridges have the longest life span. We want our customers to have the most enjoyable and realistic smoking experience possible. We process all customer feedback and are constantly improving our products based on this feedback.
Many of our competitors are only interested in the initial sale. Our goal is to build a strong, loyal White Cloud Nation. We want our customers to stay with us and we build relationships with as many as possible. We want to make sure that everyone not only understands our products, but also uses them as efficiently as possible. We stand behind our products and offer a 2-year warranty.
When you call our Customer Service department you will speak to a live person that is based in the United States. You will never go through a maze of computerized phone menus or get passed from one department to the next without a solution. Customers call one number, and get a live person on the phone. How is this possible with such a large customer base? It's simple; our quality is so high we simply don’t receive a large number of dissatisfied customer calls. In fact, most inbound customer calls are for SmoothDraw cartridge reorders.
Yes, our products are hand-made in China. We researched many production facilities and work with only the top-rated manufacturers in the industry. Each SmoothDraw cartridge goes through a painstaking 9-step manufacturing process, and must pass 3 separate quality checks. White Cloud ecig batteries undergo a 13-step process that involves 4 quality checks. We have an employee living in China who checks the quality of each item before we accept any new product batch. We travel to China frequently to tour the factories, ensuring that the manufacturing process is carried out to White Cloud's high standards.
Our goal at White Cloud Cigarettes is to leverage the success of our 26 existing retail locations and expand our kiosk presence throughout the United States. We are seeking long-term employees and satisfied customers to spread the word about our sensational products!
Read more about why we are better than the competition.