Patti's Page

I would like to Welcome Trish to our Customer Care department.  She has been with the company for 2 years now and was recently promoted!  She is very knowledgeable, friendly and helpful!  Please call and say Hello!

I just really want to say THANK YOU to all of our wonderful customers, those new to White Cloud, and those that have been with us since the beginning.  It has been an absolute pleasure to assist you all and I wish everyone a very tobacco free 2012!  I am very blessed to be part of a great family of people.

We care a great deal about the quality of our products and services and we appreciate all the feedback we receive as well as your trust in us.  We are glad to have earned your business and will continue to earn your business in the future.  White Cloud continually works on improving our quality and bringing you the best product in the world.  Because of you we truly have a wonderful company and an exceptional staff who cares about your experience with White Cloud.

Be sure to visit our FAQs page - there is some really good stuff in there :)  We will be adding new content all the time and I am sure you will find answers to many of your questions there.  If you still have questions please call or email us.

If you are new to White Cloud or even the e-cig in general be sure to read the information under the "Info" tab about choosing cartridges and how to use them correctly!  You'll be glad you did :)

Enjoy our site!  We packed our site with in depth information about the e-cigarette, specific information about our products and we even show you an animation of the inside of a cartridge! Those little buggers are complicated! We believe you have the right to know what you are buying and we will continue to bring you as much information as we can.

This is your assigned homework:)  Please enjoy your new tobacco-less lifestyle and let us know how you're doing, tell others how your doing and then give them our number!

FAQ:  I have a bad cartridge, what do I do now   :(   ????

Answer 1: Don't throw them out!  If you have a cartridge that may not be functioning as it should please return it to our warranty department.  Cartridges are tested and if found defective are replaced!

Answer 2: If your cartridge produces a bit of liquid at the tip when you inhale please try these tips before sending them to warranty department because most of the time it will work for you and you can avoid sending them in:

1) Take very easy, short quick puffs 6-10 times in a row ("hot box") - repeat this several times  (Do not puff with the long drag)

2) Leave the caps off of this cartridge for two days

3) Try to use the cartridge again normally.

When using new cartridges be sure to pull on them very easy during the first few puffs so this will not happen!  They are filled to capacity which means they last longer!  When this happens it isn't a bad thing :)

Even though cartridges are not returnable or exchangeable, it doesn't include cartridges that may be defective!  Cartridges cannot be replaced at any physical location - they do not have the means to test them so be sure to mail them directly to us.

Please contact customer service at 866-492-6310, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and they will send you the form that you need to use.

BUY 5 GET 1 FREE OFFER!

This offer will give one free "pack" of cartridges for every 5 "packs" you purchase ($99.75)!.  Be sure to only add the 5 packs to your cart. You will be charged for anything in your cart.  We will include the free one automatically!  Just leave us a note on your order what you would like your free one to be :)

Why pay extra for shipping if you already get your package next day or 2 day?

UPS GROUND Shipping Map

GOING ON VACATION????

It never hurts to be over prepared!  Bring all your batteries, all your chargers, all your adapters and most importantly as many cartridges as you can.  You can't get cartridges everywhere like you can tobacco cigarettes, so be prepared!  You will enjoy your vacation so much more knowing you have covered yourself!

If you are sending warranty returns, please be sure to use a padded envelope, or wrap your e-cigarette battery in a paper towel or bubble wrap before putting it in a regular envelope. Otherwise your e-cigarette will rip the envelope and get lost in the shuffle.  Also be sure to add enough postage or your package will be returned!    Thank you!

What the warranty is not...

The White Cloud Extended Warranty is not an insurance policy. Unfortunately, we cannot help you if you lose your electronic cigarette. If you attempt to refill your cartridges after they've been exhausted, they will leak and the fluid will foul and short circuit your battery (yes, we can tell) that's not covered either.

Cirrus User Manual
FAQs
warranty
How it works
E-Cigarette Ingredient Guide
Sign Up for Specials Nicotine
Tobacco
White Cloud vs. Competition
Using Cartridges Correctly
Choosing Cartridges