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Customer Testimonials See What Our Customers are Saying! ► Please note that the opinions expressed here or any other customer review area of our website or any other electronic cigarette website where White Cloud Cigarettes products or information can be found are the views and opinions solely of the individual(s) who wrote them and do not in any way reflect the opinions or views of White Cloud Cigarettes, nor are they to be viewed as any type of advertisement, marketing or promotion by White Cloud Cigarettes. White Cloud Electronic Cigarettes are not marketed as a smoking cessation device nor does White Cloud Cigarettes make any health related claims. These views are expressed from the individuals’ experience and perception and have not been altered or changed in any way. "Even though your cartridges are more expensive than most I believe in customer loyalty and you have always been professional on warranty issues and customer service. I won’t go anywhere else for my smoking needs." Will R (May 2012) "You almost always manage to exceed what are admittedly, my own personal expectations - and they are pretty high! That's hard to do - the number of companies I deal with on a repeat basis that I would put in that category are counted on one hand with a couple of fingers left over......you guys are GREAT and the level of Customer Service you provide has always been amazing! I especially appreciate that everyone I have dealt with at WC has 'gone the extra mile' even when you don't have to...No wonder so many people keep coming back and why your CS Department is rated so high!" Rick W (May 2012) "White Cloud Cigarettes' products are great, but I can't say enough about White Cloud Cigarettes' customer service. White Cloud is one of the very few companies in my experience that actually is interested in their customers' satisfaction....as far as I'm concerned, White Cloud is the best, most customer service-savvy company I have done business with in the last twenty years. (At least.) ...You folks are the best." Ron H (May 2012) "I am so grateful to WC, every time I have dealings with your company I marvel at how far you try to go to help your customers.....I really mean it when I say how much your companies caring attitude means to me." Kay H (Apr 2012) "Dear Peg...Thank you very much..you rock..." Nicholas K (Apr 2012) "You guys are absolutely the best!" Ron H (Apr 2012) "Dear Trish, thank you very much for your prompt attention." Stefano F (Apr 2012) "Thank you for taking care of me. You guys are awesome." James B (Apr 2012) "Thanks so much, Patti. I must say y'all have the BEST customer service I have ever seen!!!" Kym D (Apr 2012) "I took the survey but I just wanted to convey how much I truly love your products. It is a life saver! My wife and I had been fighting since before we got married over me smoking. The problem is I just did not want to stop. After getting some mild satisfaction out of one of your competitors I decided to give the E-cigs a full on try. I did my research and compared over a half dozen different brands yours by far was the most reasonably priced. I read a couple of third party reviews and bought it. I have been smoking the Cirrus II for over a year now, and have quit traditional cigarettes all together, in fact I have smoked only one traditional cigarette since and I took two drags and put it out! It was not the same….it was NOT AS GOOD as your E-Cigarettes !!!" Jonathan M (Apr 2012) "Thank you for your effort and time, I wish all customer service was like yours." Yves B (Apr 2012) "Thank you so much! I have dealt with your company on various occasions and I have to say your customer service is top notch - very friendly! Thanks again, Darlene!" Susan D (Apr 2012) "Darlene, thank you so much for your outstanding Customer Service!" Karen S. (Apr 2012) "Dear Darlene: I just wanted to thank you for all your help and kindness. You have been most kind to me being a new customer. So far I am very happy with my White Cloud Cirrus 3X. The fourth extra battery I recently got gives me more then enough power. I got a survey and had only good things to say about you and your company." Joe P (Apr 2012) "Customer Service is so great!!! Thanks to whoever packages my order... thanks again. you people are great" Jeanmarie D. (Apr 2012) "I just received the Chargebolt charger and it is amazing. I even charged a recently charged battery from the old device and it charged it for an additional 20 minutes, even though it had just been fully charged. I have only used one battery charged on it so far, but after 19 cigarettes, it is still giving good service, unlike those charged on the old unit. This was a VERY good purchase!" Bob W (Apr 2012) "I bought my new White Cloud E-cig a few months ago and I LOVE IT!!! I haven't had a tabacco cigarette since, and I don't want one!! It is simply amazing! I was one of those hard headed smokers who actually enjoyed the act of smoking. I'd tried patchs and gum and lozenges, and even those crappy gas station e-cigs; none of it worked. Then a salesperson at the mall caught me... I've never been happier with a salesperson in my life! I was actually really craving a cigarette when he said "here, try this". Well, I'll tell you what, it worked! I am so happy with my White Cloud. No more freezing outside to steal a drag, no more "smoking section please", no more nagging from my girlfriend...what more could you really ask for! So I just have to say thank you. Thank you for making an awesome product and thank you for changing, and possibly saving my life." Melissa B (Apr 2012) "Darlene, I just wanted to thank you. Don't know how you did it but I received my new batteries today, you are the best. Thanks for coming to my rescue :)" Barb D (Apr 2012) "...you have been so very kind to me with your caring advice. Many thanks" Joe P. (Apr 2012) "Thank you. I love this product!" J.D.F. (Apr 2012) "Thank you for your excellent service!" Eric F. (Apr 2012) "Many thanks for the outstanding customer service....." Marshall W. (Mar 2012) "Thank you for getting my order out so fast." Roberta S. (Mar 2012) "Love this product. Have not had a real cigarette in almost 2 months. Your customer service reps are great....really appreciate their prompt attention when I have called with questions." Jody O. (Mar 2012) "Dear Darlene, Thank you for handling the matter very efficiently and professionally - very impressed. Regards," Shakil H. (Mar 2012) "Thank you, Darleen! You have gone the extra mile to accommodate me and it is appreciated." Rhonda C (Mar 2012) "Thanks, Darlene...Great customer service!!" Bea K (Mar 2012) "Thank you so much for being kind enough to make the adjustment. Loyalty to the customer never goes unnoticed!" Kristen B (Mar 2012) "This is just one of the reasons you guys/gals are so great. A simple question and you bothered to answer it. In my opinion you are bringing back customer service. AAAAA on your report card from me. I will tell all how great your product is along with your customer service. Keep up the fantastic job you are doing. I know customer service since I worked in it for many years and have also been on the other side of the phone. So believe me when I say I know what I am talking about." Beth P (Mar 2012) "Well thank you, it was nice of you to do that. That is the kind of customer service that keeps me loyal." Jim W. (Mar 2012) "I continue to be extremely impressed with your products and service. I wrote over a year ago stating my chronic bronchitis was almost gone since I started vaping with White Cloud, and remain a loyal customer. So, this is my suggestion for a slogan: Better Products, Better Service, Better People, Because were all White Cloud Nation. Thanks again for being the best in the business." Doug A (Mar 2012) "Awesome Darlene – thank you! By the way – I don’t know what kind of testimonials you usually get, but I can’t thank you enough… I’ve been a smoker since I was 13 – so for about 26 years and I have tried everything… I think I am finally successful this time. It’s the best investment I have made in years. Thank you again!" Lee J (Mar 2012) "You guys are AWESOME!!! I love the product but the customer service I get is what really sells me to WC! Again thank you!" Greg C (Mar 2012) “I have been a White Cloud user now for about six months and the Cirrus 3 is an incredible, lifestyle changing product. I bought two packs of regular traditional cigarettes at the same time I started using electronic cigarettes. I just finished one of the traditional packs and then only because I “forced” myself to do it. Whenever I would smoke a traditional cigarette, my White Cloud always tasted so much better. I just have no desire to smoke the unopened traditional pack I have remaining. There is a different flavor for any type of mood you may be in. I personally love the Menthol and Kick flavors as they give the most throat hit, but there is a strength and flavor for everybody.” Bob W (Mar 2012) "I know what you're thinking.$20 for 5 carts. That's $4 a piece. Pretty steep. But let me tell you something. I LITERALLY have every major brand of ecig on the market and they have been tested thoroughly. These cartomizers seem to never run out.. I have seen advertisements saying a cartomizer lasts x amount of puffs or x amount of packs. None are accurate. But when White Cloud approximates that the cartridge will last 2 packs of cigarettes, it is an underestimate. It's AT LEAST 2 packs depending on how one vapes. So for $20 you are getting 10 packs of cigarettes. That's about as inexpensive as any one could ask for" Jack P (March 2012) "TRISH WAS SO HELPFUL.......THANK YOU" Diana S (Feb 2012) "Thank you. I must say you do have wonderful customer service." Alan P (Feb 2012) "Dear Ms. Johnson, Thank you so much for the coupon and your quick reply! It's so nice to see a company that values its customers and really stands behind its products. You just exceeded my expectations and assured me that White Cloud really is the company I hoped it was. "I have told many people about your product and family members and have had 7 people start to use your product. I think it's great to be off cigarettes after 41 years" "Hi Darlene, Thank you so much, it looks like my package has shipped - whew!!! I appreciate that very much, and am finding that your customer service there at White Cloud is just Over The Top!!!! I am going to keep putting the word out about you and your company, as I come in contact with more and more smokers who try my e-cig and are very interested in trying it for themselves. Have a great day :) and thanks again!" "By the way, just so that you know, your e-cigs are the best thing since sliced bread; and I've tried a lot of others!" "i always get my orders very quickly. i appreciate the customer service." "Dear Darlene, I want to thank you for the support and trust.... Really !!!!! I got the package already :))) .... You are a very professional and kind person. "i want to say a big thank you for helping me out on my way of quiting the harsh chemicals in a reg. cig. my wife thanks you and my kids to. i can breath better and the wife isnt kissing a ash tray lol,it helps alot while im at work. thanks" "Outstanding product. Got my hubby using it now. Happy Valentines!" "Thanks for the always great support. You guys are amazing when it comes to customer care!" "Thank you so much for taking care of our problem. You are absolutely fabulous and you totally made my day today!!! Thank you for your kind, understanding and efficient customer service." "My doctor gave me an ultimatum, quit smoking cigarettes or no more prescription refills. My life circumstances are very stressful, and I was afraid that I just couldn't quit my coping strategy. I tried a lower quality ecig and wasn't impressed. I tried a White Cloud ecig at our local mall kiosk. I was amazed at the difference! It was hard for me to spend that much money, but I knew that if it helped me quit it would be worth it. I'm now 6 days analog cigarette free and KNOW that I am done with them! I actually PREFER my White Cloud Cirrus 3. I have no buyer's remorse and am very thankful. I let my co-workers and friends try mine, and they all want to order their own. Thank you SO much for a product that is truly a blessing!" "I continue to be pleased by all of my dealings with White Cloud and look forward to a continued relationship with the company. Be assured I will continue to recommend it to my friends and family (a few have begun ordering already)!" "I just wanted to tell you I've been preaching White Cloud to anyone who asks for about six months now. I wasn't a hugely heavy smoker, but I was a very satisfied one who smoked for 20 years without any intention of quitting even though I knew how bad it was for me. I tried your product on a lark and found it so satisfyingly similar that I haven't touched a cigarette since. I will celebrate six months smoke-free (living with a husband who is a smoker) tomorrow. "Your product RAWKS!!!!!!! TY" "Thank you Darlene for your help on the phone! You were delightful :)" "Thank you very much. I would like to say that I am VERY pleased with your product. I have so many people that ask me about it, and I tell them that not "I also wanted to say I got my cirrus3 and I I LOVEEEEEEEE IT! I have been smoke thee for 1 year now. Thank you. I would recommend this product to anyone wanting to quit. " "I am in love with he Cirrus 3X, and thanks a lot for helping me and my wife to get us and our kids to get rid of the smoke, bad smell, ashtrays and so on i our lives. We love You. :)" "Just another thank you to Patty and Darlene for being the kindest and easiest Women to deal with and get my account in order in such a friendly and "You all are awesome! Seriously, my old ecig company took days to contact and deal with and then they would tell me to cancel my order and try again. Not only do you all have the best ecig I've tried (I recommend you every time someone pulls out an ecig) but customer service that's far better than ANY of the other companies I buy stuff from each month. Happy Holidays, and I know that you'll hear from me soon! "Just bought your product and I am delighted to say that I am impressed with the idea of not smelling and ingesting smoke. Keep up the good work and am looking foward to new flavors. "Thank you so much. "I have been using your products now for a month and have been able to not smoke a real cigarette for 24 days, and there might be moments that i think i want a real cigarette, but your product has really helped me a lot. I am not sure how long i can afford the system, but I am sure that this product could help people to eventually become nicotine free if they wished, and definitely tobacco free. I had smoked 27 years 1-2 packs a day, and just trying your product made me decide to try to quit real cigarettes within 4 days of using it. My Dr. is very happy that I am using your products, and basically considers me to be a former smoker now. This was much better than patches, gum, or medication to try to stop smoking. "Thank you very much. This is another reason I love your products so much. Quick and great customer service which means a lot nowadays." "Thank you so much. I really appreciate how quickly and helpfully you operate." "Thanks Patti – you make it a pleasure to deal with WC! I wish all companies were as great as you are." "I am writing to express my satisfaction with your product, the Cirrus 3X. I believe it is a wonderful e-cig. The flavors of the cartridges are superb and the Cirrus 3X produces more vapor and flavor than any other e-cig I have experienced. I am certainly glad that I read all of the e-cig reviews. Otherwise, I May never have been informed of your product." "Thank you very much! I appreciate you handling and taking the time to read my email. We are very pleased with the speedy response and resolution. We are glad to find a business that cares for their customers :)" "I LOVE White Cloud! I can't wait to get the 3X! I've been tobacco free since May of 2010 because of your product. After 20 years of smoking 2 packs a day, I never, ever thought I could be tobacco free. I have "converted" at least 5 people for sure and told countless strangers on the street about White Cloud, and I know if they tried you, they were converted, too! THANK YOU so much for changing my life! :) " "I love you all. Thank you again for your super reliable service and great product." "It has been delivered. Thank you so very much for your prompt reply. I continue to be impressed by your attention and dedication to stellar customer service." "Thanks for the fast response to my voice mail! ...Your service is commendable and second to none!" "Thank you for your wonderful service! I'm telling everyone about this e-cig! June 29th was my one year anniversary with you, and I still haven't smoked a real cigarette... haven't touched one and don't want to! If "I" can do it, anyone can, using YOUR e-cig! " "Firstly, I've been a happy White Cloud user for about a year now. The product is life changing. My blood pressure and cholesterol are down, no more morning cough, I seep better and generally feel better. Thank you very much for a great product! "I opted for the “Rolls Royce” of e-cigs (White Cloud Cirrus III) when they came out in April of 2011. I was at least a pack a day Marlboro Menthol Ultra Lights smoker prior to purchasing the Cirrus. If I was out at the bar drinking beer, I could kill a pack of regular cigs in about 3 hours. The next morning I would feel like death. The Cirrus e-cigs took awhile to get used to (much heavier than real cigs, different draw feel). But after getting used to the “smooth and easy draw” (I liken it to fully "pulling in" rather than just using your cheeks to draw on a cigarette then inhale) I couldn’t be more pleased. I was at first very skeptical about the “vapor” smoke that I could blow out, but was pleasantly surprised at the thickness and “stay” of the vapor cloud. I have never tried any of the cheaper brands of e-cigs, and after several months of the Cirrus III, I don’t think I even want to. I have used the Cirrus III now for over 6 months and not once have I even thought of lighting a cigarette. The smell of tobacco smoke disgusts me now. I have averaged about 20 cartridges a month at $110 vs. well over $200 a month before in Marlboros. Even though I smoked ultra light menthols in regular cigs, I do feel the need to get Double XX menthol in Cirrus cartridges to feel the same “sting” as with an ultra light menthol Marlboro. All in all, for me, I think the Cirrus III is the better choice if I must keep my “habit”. I would recommend any brand of e-cig to anyone wanting to get away from tobacco smoke. I don’t know what to believe about reports of e-cigs being just as harmful, but I do know I feel a Helluva lot better no matter how much I vape, and I have saved money on my habit and I DON’T STINK! I have never tried any flavored cartridges so I can’t speak for the value of those. I’m happy with my regular menthol flavored Cirrus “smokes”! Hope this review helps someone kick burning!" "I had been researching electronic cigarettes on the web for quite some time now. I didn't want to trust just one site as you never know the site's motivation. There is also no product that can please everyone. After all the research, I decided, for various reasons that I had to have the White Cloud. I had been buying cheap disposables and decided I wanted something of significant higher quality. Before I ordered I email customer service several times asking various questions. I always got a prompt answer. When I finally placed my order and received the product, I was more than happy. What a wonderful experience! It is so guilt free. I wished this product had been available years ago." "Your product is fabulous. I smoked for over 30 years and I never thought I'd be able to give it up--not just the nicotine but the whole smoking experience. I got the Cirrus II a week ago and haven't even wanted a cigarette since. Thanks!" "I used to smoke a pack and a half of cigarettes a day, was a suggestion from my friend to go to Westmoreland Mall, see her daughter in law Carolyn, and purchase your product. She is a great person, we talked almost a half hour & she let me try different strengths of your product. I am so glad I did, it worked great, I started using it and after two days, threw my remaining packs of cigarettes away and only use your product. My husband smokes, has smoked since he was 18 so it was going to be hard for me to quit, but when it gets to me I just puff away on your cigarette product, it works for me. I have the Cirrus L M one. What a great product you offer. What a great alternative for smokers." "Promptly got my order today. I appreciate the White Cloud t-shirt! Thanks for it, and your continued great product and customer service." "I would like to thank Darlene who helped me twice in the past two weeks. She went out of her way to make things right with a problem I had with a recent purchase.She bent over backwards to please the customer. That young lady has excellent people skills and is a listner to a persons problem. I wish there were more customer service people like her. I would like her supervisor to be aware that he or she has a very good employee. Darlene should be given a payraise as far as I'm concerned. It was a pleasure dealing with her. She is a asset to your company." "you dont have to worry about lighters, paying for them, losing them, getting them accidently stolen! also i recently purchased a Cirrus I from you guys, and i have to say i love it, i usually experience buyers remorse after buying anything over 50 dollars or more, but in this case there is NONE! i feel i 100 percent got what i paid for!" "I just wanted to let you know how pleased I am with my purchase. About a year ago I purchased a vaping kit elsewhere and was extremely disappointed with it. Needless to say I didn't use it very long and went back to regular cigarettes. About three weeks ago I was at the local mall and decided to talk with the rep. He went over everything in detail and let me try the e-cig out for a little while. "thank you very much for your consideration. I will continue to do business with you and refer other people to your site for both the product and your customer service." "I have bought no less than 9 starter kits from various manufactures. White cloud rocks!!!" "You’re the greatest – thanks very much" "I recently purchased your product and have to say how much I LOVE IT!!! I purchased my kit last Saturday and have not smoked a regular cigartte since! What an awsome product!!! Thanks!!! I also wanted to commend the sales .. Kaitlin K. at the Pittsburgh Mills location. She is awesome. Very knowlwgable about the product and very pleasant to do business with! I actually was back there today for a return and stopped to say hello!!! She remebered me!!! Good product!!! Good sales person!!! Kudos to WHite Cloud and Kaitlin!!! I feel great!!!! THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!" "Thank you so much Patti! I absolutely love my white cloud and nothing else out there compares!" "Thank you for your quick and informative email responses to my questions. "Your customer service is fantastic, especially Darlene! Thanks!" "I love your product and recommend to all the smokers I know. Thanks B" "I absolutely love your product. I have been a Marlboro light smoker for 33 years and can see your product will work for me to get off regular analog cigs...I will be telling everyone I know about your product and how great it is. Can't thank you enough." "WOW WOW WOW FANTASTIC IS YOUR E=CIG. I BOUGHT 3 DIFFERENT BRANDS AND ALL THREE WERE AWFUL. SMOOTH AND LONG LASTING. I'M SO VERY HAPPY WITH YOUR PRODUCT. WILL WRITE TO FACE BOOK ABOUT THE WHITE CLOUD CIGARETTES. AWESOME. THANKS A MILLION, YOU DID A FANTASTIC JOB FOR MAKING IT. I'M A VERY HAPPY CAMPER. THANKS AGAIN." "Thank you so much, your customer service is outstanding. The best I've ever dealt with." "Thank you, I am a very happy customer! I started using your product in September 2010. I smoke 2 packs a day for 15 years until the first time I used white cloud. I haven't lit a cigarette since! "I cannot tell you how impressed I am with you and customer service at White Cloud! If you ever need a reference, I'm your guy! Great job!" "Awesome Pattie I'm impressed with your excellent customer service thanks" "As always, your company amazes me with your promptness and courtesy. Thank you." "Wow, thank you Patti. I read the customer reviews and so many of them mentioned how great you were. Now, I understand what they were talking about!!! Thank you VERY much! I really appreciate what you did! I just started using your product this morning...I am hoping it will get me off cigarettes. Thank you for making it easier for me with your wonderful customer service." "Wow, terrific! That would be an enormous help! Thank you for the wonderful customer service" "Thank you so much Patti! You have the best customer service of any company I currently do business with. I cannot say enough good things about you and keep trying to get my smoker friends to switch to your e-Cigs :)" "Thanks for your help! Everything is good now. "My husband has been a smoker (2 packs a day) for over 50 years. We purchased the e-cigarette package and he has not smoked for over 10 weeks. Believe me, if he can do it, anyone can!!!!!! I am excited for him and also for me. No more odors -- cost -- and cough! "Thanks very much Patti. I must admit I am a little stunned at the hassle free customer service of your business. It is continually becoming a rare find and customers really take notice. You can be assured I am satisfied thoroughly with your products and service and will take every opportunity I get to recommend you to everyone I know who may be interested in the electric cigarette products. It has really begun to help me in my quest to stop the smoking habit. If there is a review area where I can post a very positive feedback for you, just let me know the address. Thanks again," "I am very pleased with the White Cloud. It really surpasses the other brands I have bought in every way. Thanks" "Dear Patti, all I could say is your company and particularly YOU are the absolute best. Your professionalism and efficiency are rare in business these days. Thank you so much again for your kindness and the best in customer service." "Wow talk about excellent customer service...I'm impressed! I might even have to give my C2 to an envious friend and order the new C3...the fact that it is 30% lighter is incredible!!! I have really, really enjoyed my e-cig...especially since I spend some much time in hotels...it's nice not having to go outside every time I want to smoke:-)" "Thank you so much. I have to say, the customer service in your company is beyond superior! I love the product and the company. Thanks again!" "You are awesome - am so happy with White Cloud:)" "just wanted to say thank you for being so helpful. Very unusual to see such great customer service." "Thank You so much for taking the time to square me away in this new environment called "Ecigs/Vaping"..... It was wonderful dealing with you, and as far as first impressions go I believe I have found a home with "White Cloud" thanks to you. I feel like a kid at Christmas, I know I got the best product out there and I can't wait until UPS shows up at my door on Wednesday. Once again Thank You for all you time and understanding. In my book you will always be an Angel!!!" "Thank you!! I have to tell you, I absolutely love your product!! I've had a couple e cigs before yours and WC is definitely the best one (and I even bought the sought after Green Smoke) and yours was by far more enjoyable. I love how easy it is to inhale. BRAVO!!!" "After browsing your website extensively, and observing the care and detail you put into your products, I knew why the cost was so much higher than the rest. The information and explanations on your website were not provided by any other company I've seen on the market..." "I've been using the Cirrus II for about 6 months now. I quite smoking about 2 years ago and quickly packed on over 30 pounds. After much research, I purchased your product. I have now lost all of that weight, effortlessly. I love the fact that I can smoke in malls, restaurants, homes, etc... I have friends who have purchased the cheaper e-cigarettes and quickly given them up as a bad mess. But not me. I'm in LOVE!!!! Thank you so much for your product and your customer service. I know I can count on receiving my order within 2 or 3 days." "I want to make something perfectly clear here from the onset. I have never ever taken the time out to give any manufacturer any feedback on a product in my life as, I have always had a complete cognizance as to what it was and why it was I was purchasing a product. That said, I simply wanted to say THANK YOU... your product has absolutely changed my life. I have smoked for 27 years and thought I was forever enslaved to the tobacco industry. While I am NOT nicotine free, I can absolutely live with being addicted to nicotine for the time being until I can slowly ween myself down to nothing. I am currently slightly over 2 weeks smoke-free and thought I would NEVER live to see it. Hence, the reason for this feedback, I THOUGHT I knew what I was getting into when I purchased it, however, the efficacy of the product is COMPLETELY undersold....it has FAR more potential than the marketing for it, thank you again!" "Thank you for providing a superior top notch product. I'm 58 and was a heavy smoker and I had developed some chronic bronchitis as a result. My Doctor told me I was on the verge of getting some serious COPD problems. So I knew I needed to quit smoking cigarettes. "Thanks for the quick response! I was able to place my order. Excellent customer service!" "Patti Ray, THANK YOU so very much. I bet you think I am a crazy gal. Yet, you have been so very kind. WOW It’s hard to find wonderful folks these days. I'm 60 yrs young and some of this web stuff is still teaching me so very much. Have a GREAT day!!! Keep smiling always!" "Thanks most kindly for all your help online and via phone! All seems to be order at present and thank you for your quick response and resolution to my problem!I received all that was promised to me and more! Your excellent at your job! I do hope that your company knows how lucky they are to have you in the position of Director of Customer Care." "I appreciate all of the help, i am picking quality here when buying your product. customer service was awesome, hopefully after i become a customer it stays that way. i appreciate everything. thanks again...!" “Thanks again Patti! You rock! You have great customer service and I recommend your company all the time.. : )" “Thank you. I am truly impressed with your customer service and how quickly this was resolved. I am a loyal customer and will continue to refer you for not only your outstanding product but your also your outstanding customer service!” “THANK U FOR MY ORDER.. I LOVE THIS THING.. I HOPE U KNOW THANKS TO U GUYS I QUIT REAL CIGARETTES... I LOVE YOU.. THANKS AGAIN....PLEASE TELL THE MAIN BOSS I HAVE A NEW LIFE BECAUSE OF U PEOPLE... I THANK U VERY MUCH.. IM 27 BY THE WAY... NO MORE REAL SMOKES.....:)” “Thank you so very much for your quick response. I have been spreading the word about what a great company you are and how quickly I get my orders and the good customer service. Merry Christmas !” “I must say that your quick response and approach to business is very different from the manner in which most companies handle it. Bravo! “am literally writing this with tears in my eyes. I have tried everything and purchased your product this week. After using your product I tried 1 regular cigarette. I couldn't even finish it. I know now that thanks to you I will become smoke free. Thank you, Thank you, Thank you. Thoroughly enjoying an electronic cigarette that WORKS! Thank you so much.” “Thanks for the excellent service. Kind of rare nowadays.” “Thank you very much for all the information you provided along with your suggestions! You are a wealth of knowledge about your product and I appreciate your time and effort very much. ….” “Thanks so much for the great customer service!” “Hello, I received my replacement today safe and sound! Amazing how fast the shipping was! Thank you again for all of your wonderful help!” “I have been smokin cigerettes for the last 10 yrs of my life (-pregnancies). I have wanted to quit because of the guilt of smoking. I ordered this product about 2 weeks ago and once I got it I have not smoked a single cigarette since then. I know you don't advertise this as a stop smoking "thing" but that is what it has been to me. I have tested it and tried it and it has been good 2 me. I breathe better, stamina is longer and i absolutely love u for it. Please keep pushing the limits because I love u guys 4 it” “Recieved my order yesterday and upon using it was mightly impressed Exceptional – as close to the real deal as possible – great design, great package. The new Cirrus II is truely a find. I find it extremely satisfying Also Customer Service is – extremely knowledgeable, honest and great client support. Well Done White Cloud” “Wow, you guys are good, I already like the customer service. “Thanks...and by the way...THIS IS GREAT!!! I could not be happier with my purchase!” “Thank you for your quick and thorough response to my question. This info is most helpful. As impressed as I am with your product I am equally impressed by your customer service. Yours is the fourth e-cig I've purchased (Best E-Cig, E-Smoke, Safe Cig), and I think I've found satisfaction at last. Thank you again.“ “I continue to be amazed by the level of customer service your company continually provides, believe me, your company is one in a million.” “I just want to tell you that you are the most prompt company I have ever delt with. Your customer service is excellent. I wish all companies were as pleasant and as acomadating as yours.” “Thank you for your help. I really like your product. After 34 years of smoking I have not smoked a cigarette in over two weeks thanks to your product.” “WOW !!!!! Thanks so much for your super fast response ! I have been using another e-cig site and even tho I spend an average of $250.00 - $400.00 a month with them, I have NEVER received a free gift or discount coupon ( believe me .... I asked ) :0( I contacted customer service on two occassions, one I NEVER received a response (discount / free gift inquiry ) from, and the 2nd time my answer took 4 days !!! I am so happy to see some companies still acknowledge the "customer" in customer service. Thanks again........ “ “Thanks for the great service.” “Thanks so much Patti! You guys/gals are the best!! I hand out your cards to people all the time. Thanks again...” “Order arrived today and am pleased beyond belief. Had another ecig that never worked like the Cirrus II. Cheaper brand. My wife tried it and will probably be ordering one also. We both feel they will help us with stopping tobacco. I will be ordering some cartridges this afternoon. Again, thanks!” “I sure will and thanks so much for the wonderfully individualized help, service, and attention!!!!” “Just to say a big "Thank You" for looking after me so well with my last purchase. It really was kind of you, and I am truly grateful.” Very pleased! Please keep up the great work! “I just want to tell you that you are the most prompt company I have ever delt with. Your customer service is excellent. I wish all companies were as pleasant and as acomadating as yours.” |
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