Before you read on, follow this link, you might find this page with video tutorials helpful as well!
Subscribe & Save is here with White Cloud Order Subscriptions! This new free service allows our customers to subscribe to their favorite products and have them automatically shipped based on the selected frequency–so whether you order ten Flings every 2 weeks or one 50 Pack of Cartridges a month, you never have to worry about forgetting to place your White Cloud order! Plus, you get to enjoy 5% off of each order shipped with Order Subscriptions!
There are only a couple of requirements to complete before setting up your order subscription:
- Your account must have a saved payment method
- You must have domestic shipping address, or the US Territories of Guam, Puerto Rico, US Virgin Islands, associated with your account. You cannot create an order subscription for an international address.
Shipping Methods available
- All order subscriptions ship via UPS Second Day Air or USPS Priority Mail, and you can specify the shipping method/service in your accounts address book.
- Order subscriptions can ship to all 50 states in the US, including Alaska and Hawaii and US Territories of Guam, Puerto Rico, US Virgin Islands.
- Customers will receive a shipment confirmation email once the order ships; including the shipping service and tracking information.
Once the requirements are met, setting up an order subscription is easy. Simply navigate to your favorite product, choose your flavor and nicotine strength, then select your preferred Order Subscription frequency. You have a choice of weekly, biweekly or monthly.
Once you have selected all of your requirements, click "Add to Cart", and if you're ready to check out, then click "View Cart & Check Out" from the pop-up window and proceed through the checkout process as you normally would. Your first Order Subscription will ship the same day if submitted by 4pm, Monday through Friday. If you set up an Order Subscription on the weekend or after hours, your first order will ship the following business day.
You can also set up an Order Subscription based on your frequent orders by navigating to your account dashboard. Under "Recent Orders", select "View Order" for the previous order you would like to turn into an Order Subscription.
Click the "Create an Order Subscription" button and select your frequency, then click "Confirm Subscription Items".
You will then be taken to your Order Subscription page which will show the details for your confirmed Order Subscription, including the next scheduled ship date. If everything is setup correctly, you'll see three green check marks confirming you completed all required steps.
If you need your items, before your next scheduled shipment date, then click on the arrow next to "See all items in this order".
Then click the link to "Buy These Items Now".
Your items will automatically be added to your cart. You can then click on your cart icon and continue with the checkout process.
For a step-by-step tutorial on creating an Order Subscription, simply follow this link to our video tutorials about setting up and making changes to an Order Subscription.