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Electronic Cigarette Warranty, Exchanges and Returns

White Cloud prides itself on only producing high-quality products. However, we know that despite our best efforts, sometimes things do go wrong, which is why we offer warranties on our products.

E Cigarette Manufacturer Warranty

Electronic Cigarette Manufacturer Warranty

All electronic cigarette batteries and chargers are covered for six months under a limited manufacturer's warranty; those six months start on the day that you purchase the product in question. SmoothDraw cartridges and other disposable parts, however, are not covered by this warranty. If you've neglected, modified, misused or altered the product that you would like to exchange, then the warranty does not apply. Please contact our customer service department if you'd like to discuss the warranty or exchange a defective product. You must have a copy of your original receipt if you'd like to exchange any items.

Buy 2 Year Extended Warranty On White Cloud E Cig Products

Assured 2 Year Extended Warranty

If you'd like a warranty that will cover your purchases for longer than six months, then you should consider buying our two-year extended warranty, which is available for $29.95. This extended warranty is very similar to the manufacturer's warranty; in the event that your batteries or chargers stop working, we'll exchange or repair them for no additional cost. This warranty will cover your batteries or chargers for up to two years from the original purchase date; it does not cover SmoothDraw cartridges and any of our disposable e cig products.

The same rules that apply to our manufacturer's warranty apply to the extended warranty as well; if you have modified or used the electronic cigarette in a way in which it was not intended to be used, the warranty will not cover the e-cigarette. For example, if you try to refill a cartridge, which is not intended to be reused, the cartridge may leak onto the battery and damage it; that damage is not covered by the warranty since you caused it. The warranty also does not cover your e-cigarette if you lose the e-cigarette or any of its parts.

Making Warranty Claim

Making a Warranty Claim

It's easy to make a warranty claim; simply use our Warranty Exchange Form and we will address your claim promptly. Our customer service department can take your calls from 9:00 AM to 5:00 PM, Monday through Friday. If all lines are busy, leave a message and someone from our customer service department will call you back shortly. We promise to respond to all messages and emails by the end of the day.

For expedited processing of your refund/exchange/replacement please obtain and RMA number by contacting us by email or
call 800-491-CIGS (2447).

Cartridge and Fling Defect Guanrantee

Cartridge and Fling Defect Guarantee

Although cartridges and Flings are not covered by either warranty, we acknowledge that occasionally, cartridges and Flings may be defective. If you suspect that your cartridge or Fling is defective due to no fault of your own, you can send it back to us for testing, using our Cartridge and Fling Claim Form. If we determine that the item or items are defective, we'll send you replacements at no cost. You must send us the cartridge or Fling for this to occur; we can't do anything without proper testing of the product in question.

For expedited processing of your refund/exchange/replacement please obtain and RMA number by contacting us by email or
call 800-491-CIGS (2447).

White Cloud Refunds and Exchanges Policy

Refunds and Exchanges

We are confident you will be thrilled with your White Cloud purchase, and stand behind the high quality of our products. However, if you are not completely satisfied with any part of your order, we offer a 30-day money back guarantee from the date of purchase on all products. (We apologize, but shipping fees are non-refundable.)

Please Note: Due to stringent health standards, we cannot refund or replace any open cartridges, cartridge packs or Fling disposable products. View our Defect Guarantee below for further information on defective cartridges and other disposable items. Unopened/sealed White Cloud cartridges (5-packs and 50-packs), and unopened Fling disposable products may be sent in for exchange.

A copy of the original receipt must be provided for all returns/exchanges.

This 30-day guarantee does not cover any defects or costs caused by:

1) Modification, alteration, repair or service of the battery by any persons or company other than White Cloud Electronic Cigarettes

2) Abuse to, or misuse of the battery in a manner inconsistent with the operation indicated in the instructions

3) Use of the battery with components other than that for which it was intended (including, but not limited to, White Cloud branded chargers and accessories) Returns:

Please send the product(s) you wish to return for a refund or exchange to the address below.
White Cloud Electronic Cigarettes
PO Box 1194
Tarpon Springs, FL 34688

For expedited processing of your refund/exchange/replacement please obtain and RMA number by contacting us by email or call 800-491-CIGS (2447).

White Cloud suggests obtaining a tracking number and/or insurance since White Cloud cannot be held responsible for items lost or damaged by shipping/mail carriers during transit. Customer is responsible for the cost to mail items to White Cloud. Exchange items are shipped at no charge via USPS First Class mail only, or they may be exchanged for an online gift voucher (store credit) sent by email.

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