International Shipping Information
First Time Buyers
Your first order may not ship the same day until our verification process is complete. You will be contacted by email should we need to verify your order to protect your credit card account from fraudulent use.
Same Day Shipping
Orders will ship the same day if your order is placed before 3PM (Eastern) Monday through Friday. Orders received after 3pm on Friday or on weekends will ship on Monday. Orders will ship the next business day when placed on US Holidays. Same day shipping may not be available during special offers, or US holidays.
Customs, Duties, and Importation
White Cloud Electronic Cigarettes preferred carrier is UPS. In the event that we are unable to ship your order using UPS, we will ship your order using USPS (United States Postal Service). Please note that duties and import taxes are not included in the shipping rates at checkout. The buyer is responsible for all customs fees, import tariffs, and taxes - that may result in multiple charges. If your order is seized in your county, we cannot refund payment. Packages returned due to non-payment or refusal of the delivery, will not be refunded.
YES we ship to APO or FPO military addresses, and it's always free. White Cloud thanks you for your service. We support our troops! Within the billing information section, please enter your billing address that matches your credit card. If your billing address is a military address, select United States as the country and AA, AE, or AP for the State. To get free shipping to your military address: please add a shipping address and choose the country as United States in the drop down menu (DO NOT CLICK "default" for the shipping address when checking out). Choose AA, AE, or AP in the drop down menu for the state.
Please see UPS Terms & Conditions.