Shipping With White Cloud
FIRST-RATE, SAME-DAY SHIPPING
White Cloud’s all-new facility allows our customer service team to process and ship both domestic and international orders faster than ever before.
Now, all UPS orders placed before 4pm ET, Monday to Friday, are shipped the same day. For USPS customers, orders must be placed before 4pm ET, Monday to Friday to ship same day. All packages are shipped from Florida.
(Note: Some international orders may not ship same day.)
In addition to making sure you receive your order as quickly as possible, we offer competitively priced shipping services through both UPS and Economy options, with an option for Lost Package Protection through UPS.
We’re proud to offer a range of shipping options to meet any demand, and any budget.
Plus, thanks to a partnership with UPS, you have the option to get 2-Day Express shipping for $9.95.
- USPS Priority (1-3 Days) - $6.25
- UPS Ground (2-5 Business Days) - $7.95
- UPS 2-Day (1-2 Business Days) - $9.95
- UPS Overnight Delivery - Based upon ZIP code at checkout
- UPS Saturday Delivery - Based upon ZIP code at checkout
OVERNIGHT AND SATURDAY SHIPPING
We even offer options for overnight and Saturday delivery through UPS (your total shipping amount will be determined using the delivery ZIP code).
Please choose "Air Service with Saturday" during checkout. This service costs $15.00 extra and is automatically added to the cost that is quoted.
Note: Saturday Delivery is only available when the option appears in the menu.
OTHER SHIPPING TIMES
USPS - Priority Shipping estimates delivery will take 1-3 days for priority packages.
UPS - Weekends and holidays excluded from pick up, delivery and transit time. Likewise, transit time estimates do not include the day the order is placed and/or shipped.
SHIPPING TO PO BOXES
Please choose the USPS option (Flat Rate $6.25). UPS will not deliver to PO Boxes. If you choose any other option your order will still be shipped via Economy.
LOST PACKAGE PROTECTION
UPS offers customers Lost Package Protection. However, Economy shipping does not offer this service. If the tracking shows the order was delivered and you did not receive your package, you will not receive a replacement, and will need to place a new order.
Whenever possible, White Cloud offers same-day shipping for international orders placed before 4pm ET, Monday through Friday. If an order cannot be shipped same day, we will ship it promptly the next business day. Your International shipping options are:
- DHL International - price based on location - ships same day by 4pm ET, M-F - estimated transit time 3-5 days
- UPS International - price based on location - ships same day by 4pm ET, M-F - estimated transit time 3-5 days
- Economy Post - ships same day by 4pm ET M-F - estimated transit time 10-30 days
CUSTOMS, DUTIES AND IMPORTATION
Please note duties and import taxes are not included in the shipping rates at checkout. The buyer is responsible for all customs fees, import tariffs, and taxes, which may result in multiple charges.
If your order is seized in your country, we cannot refund payment. Packages returned due to non-payment or refusal of delivery will not be refunded.View the UPS Terms & Conditions >
YES we ship to APO, FPO and DPO military addresses, and it's always free. White Cloud thanks you for your service. We support our troops! Within the billing information section, please enter the billing address that matches your credit card. If your billing address is a military address, select United States as the country and AA, AE, or AP for the state.
To get free shipping to your military address: please add a shipping address and choose the country as United States in the drop down menu (DO NOT CLICK "default" for the shipping address when checking out). Choose AA, AE, or AP in the drop down menu for the state.