WHITE CLOUD SUPPORT

At White Cloud, we aim to provide the best possible customer support. With video tutorials, shipping and warranty details, and a detailed FAQ, this page has everything you need to enjoy a hassle-free, satisfying e-cig experience.

SHIPPING INFO

Our new facility allows us to process and ship orders faster than ever before. All UPS orders placed before 4pm ET, Monday to Friday, are shipped same day.

ADDITIONAL SHIPPING INFO
White Cloud Shipping Information

White Cloud Warranty and Returns

WARRANTY & RETURNS

We’re confident you’ll love your White Cloud products. But, if something isn’t to your liking, the last thing you want is a hassle, right?

Well, you won’t get one here. Our products are covered by a concrete 6-month warranty, and a full 30-day money back guarantee (less shipping costs) from the date of purchase.

If you’re not thrilled with your order, we’ll make it right.

SEE FULL WARRANTY INFO

VIDEO TUTORIALS

There’s no better way to learn about White Cloud products than to see them in action. See everything you need to get started in these short, informative videos.

SEE OUR VIDEO ARCHIVE
White Cloud FAQs

White Cloud FAQs

FAQs

Have questions about e-cigarettes or specific White Cloud products? Need some tips to get the most from your e-cigs? This is the best place to start.

VIEW OUR FAQs

Please wait...